Why CAT 5?

  Client Feedback
  • We’re available – Whenever you need us. For all your questions or problems you can contact us in whatever way is easiest for you - by phone, e-mail, or via our website.
  • Normally we can find a solution right there and then- Without coming to your office. Where the problem can't be resolved remotely, we'll have your  CAT5 engineer visit you on-site
  • We're customer focused - We'll keep you up-to-date with progress.
  • CAT5's pricing policy means you're always in full control of what you spend - Unlike some support companies, we won't stop you fixing your own systems. It's our aim to empower you to perform maintenance with minimal guidance from us.
  • We’re different - Unique pricing policies give you greater control.
  • Experienced Consultants - have broad experience of IT gained whilst working with large corporations and SMEs.
  • We’re professional - With years of spent in the industry we guarantee a proactive calm and calculated approach to all your ICT needs.
  • Highly trained Consultants - You’re always kept up to date on what CAT5 is doing for you.
  • We’ll tell you in a clear, jargon free language what the issues are - IT is not ‘black magic’ we help you understand issues so you can maintain your own system.
 

"Our organisation has been using CAT5 services for the past two years. They are very professional, reliable and really understand the needs of our organisation. They have helped us to design the network we needed. They use simple language to explain complicated computer problems, which helps us to understand the work and repairs they are undertaking."
Jitka Markova, The Arbour

"We've worked with Cat 5 since the beginning - the service has always been great - they are fast, reliable and efficient."
Renee Buffery - Ocean New Deal for Communities

"I am extremely satisfied with the service and support we have received from CAT5 over the past year and this has assisted in the company technological growth and ensured that we have been able operate efficiently without disaster utilizing the most current IT and communications."
Frank George Chasewood

What Can You Expect Of Us?  
  • Initial Audit – We check your systems and recommend improvements.
  • Helpdesk – Phone, email or online chat.
  • Dedicated Engineer – You always know and trust who you are working with.
  • Remote Support – Quick response and resolution and less cost to you.
  • Onsite Support – If we can’t fix it remotely, then the Engineer will visit.
  • Proactive system updates – Upgrades, Patches, Anti Virus & Firewall, ensuring you are fully protected.
  • Proactive status reports – Examination of your systems to identify any potential problems before they occur.
  • Hardware Procurement – liaison and purchase of hardware/replacement hardware from suppliers or directly from CAT5.
  • System Inventory – Managed list of hardware, software, licensing and network diagram.
  • Backup Solutions Report - A written recommendation for a backup solution for your systems.
  • Account Manager – Free access anytime to your dedicated account manager.
 
 
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